Privacy Policy
Effective Date: 01/07/2026
LoomiQ, a brand of M/S Mokshada Group (“LoomiQ”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we handle information collected through loomiq.co.in.
Information We Collect
When you visit our website, create an account, place an order or contact us, we may collect:
- Your name, email address and telephone number; Billing and delivery addresses;
- Account, order and transaction details;
- Product reviews, enquiries and customer-support messages; and
- Device, browser, IP address, website-usage and cookie information.
We use your information to:
- Process payments, orders, deliveries, returns and refunds;
- Create and manage customer accounts;
- Provide customer support and order updates;
- Improve our products, website and shopping experience;
- Prevent fraud and maintain website security;
- Send offers and product updates with your consent; and
- Meet legal, tax and regulatory obligations.
Payments
Payments are processed through authorised third-party payment gateways. LoomiQ does not ordinarily store complete card details, CVV, UPI PIN, banking passwords or other payment credentials.
Sharing of Information
We may share necessary information with trusted service providers, including payment gateways, courier partners, website hosts, communication providers and professional advisers.
For example, your name, address and telephone number may be shared with a courier partner to deliver your order. We do not sell or rent your personal information.
We may also disclose information when required by law or necessary to protect our rights, customers or business.
Cookies
We may use cookies and similar technologies to operate our website, maintain your shopping cart, remember preferences, analyse traffic and improve your experience. You can manage cookies through your browser settings, although disabling them may affect certain website features.
Data Security and Retention
We use reasonable technical and organisational safeguards to protect your information. However, no online system can guarantee complete security.
We retain personal information only for as long as necessary to fulfil orders, provide support, resolve disputes and comply with legal, accounting or regulatory requirements.
Your Rights
Subject to applicable law, you may request access to, correction, updating or deletion of your personal information. You may also withdraw consent, unsubscribe from marketing communications or raise a privacy grievance by contacting us.
Children’s Privacy
Our website is intended for adults. We do not knowingly collect children’s personal information without appropriate parental or guardian consent.
Third-Party Services
Our website may contain links to payment providers, social-media platforms or other third-party services. Their own privacy policies apply when you use those services.
Changes to This Policy
We may update this Privacy Policy when our practices, services or legal requirements change. The revised policy will be posted on this page with an updated effective date.
Contact us
For privacy questions, requests or complaints, contact:
LoomiQ – M/S Mokshada Group
Email: care@loomiq.co.in
Phone: +91 99121 83125
Address: Plot No 295, Telecom Colony, Alwal, Secunderabad – 500015
Website: loomiq.co.in
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